Privacy & terms

Privacy policy

Last updated: October 20, 2026

This policy describes how Purple Torch handles information when you visit our website, use an event guide or access organiser analytics. Contact us at info@purpletorch.ai about your information or this policy. Event organisers may provide their own notices for information they collect directly.

Website visits and enquiries

Our hosting and security providers process technical request information, which can include your IP address, browser information, requested page and time, to deliver and protect the website. The website loads fonts from Google Fonts. If you email us or book a call through Google Calendar, we receive the contact and enquiry or booking information you choose to provide and use it to respond and arrange the conversation.

Questions and AI answers

When you use an event guide, your question, selected language and a bounded recent conversation history are processed by our application and Google’s Gemini service to retrieve information from the organiser’s published materials and generate an answer. Questions may also be processed to identify broad usage themes and language categories. Those materials are also stored and indexed with Google for retrieval. Do not include passwords, financial information, health information or other sensitive personal information in a question.

Our usage analytics and routine application logs do not store conversation text. Hosting, security and AI providers also process requests under their applicable terms and configurations. A chat app you use to access the service may also retain your conversation under its own settings and policies.

Aggregate usage analytics

We retain broad usage categories and operational measures, such as topic, language, response outcome and timing, to operate the service and provide aggregate reports to authorised organisers. These analytics records do not contain conversation text, IP addresses or visitor identifiers and do not identify individual attendees.

Google sign-in and protected reports

Public event search does not require a Google account. Authorised customer viewers can use Google sign-in through WorkOS to access protected analytics. This uses basic identity information, such as your Google account identifier, email address, name and profile image when supplied, to sign you in and associate your account with an authorised organisation. We do not request access to your Gmail, Google Drive or Calendar through this sign-in.

WorkOS manages identity, organisation membership and OAuth connections. Your organisation’s authorisation determines which reports you can access through a connected app. Sign-in information is kept separate from attendee usage analytics. You can disconnect an app in its settings or manage Google access in your Google account. Contact us if organisation access needs to be removed.

Service providers and disclosure

We use Cloudflare for the marketing website, Vercel for the event application, Google for fonts, scheduling, AI retrieval and answers, Neon for the analytics database, and WorkOS for customer authentication. These providers process the information needed for their functions. If you connect through ChatGPT or another third-party app, that app receives your tool requests and results and handles its own conversations. Their terms and privacy policies also apply. Processing may occur in countries other than your own.

We do not sell personal information or use Google sign-in data for advertising. We may disclose information when legally required or necessary to address abuse, protect the service or respond to a security incident. Organisers receive only the reports and service information they are authorised to access.

Storage, retention and your choices

The event chat keeps the current conversation in browser memory and can save a theme preference in local storage. Protected sign-in and administration may use cookies or tokens necessary for authentication. We have not added advertising trackers to the marketing site.

We retain enquiry, account, security and aggregate analytics records for service operation, customer support and applicable legal obligations. Aggregate usage records do not currently have a fixed automatic deletion period. Provider retention and backup practices vary by service. To request access, correction or deletion of personal information, or ask about retention for a specific service, email info@purpletorch.ai. We may need to verify your identity; some information may need to be retained for legal or security reasons. We cannot link anonymous aggregate usage records back to an individual visitor.

You can stop using the service, clear browser storage and manage connected apps in your provider’s settings.

Changes and contact

We will update this page when our practices change and revise the date above. For privacy questions and requests, contact info@purpletorch.ai.