Privacy & terms

Terms of service

Last updated: October 20, 2026

These terms cover your use of the Purple Torch website, event information guides and customer analytics connections. By using these services, you agree to these terms. If you do not agree, please do not use the service. Questions can be sent to info@purpletorch.ai.

What the service provides

Purple Torch helps people find information in materials selected for publication by an event organiser. AI-generated answers may be incomplete, outdated or incorrect. Check important details with the organiser’s official channels, especially travel, access, safety and schedule information. The service is informational and is not an emergency service or a source of professional advice.

Protected analytics provides aggregate reports to authorised customer viewers. Reports are estimates based on collected activity and are not a complete measure of event participation.

Your responsibilities

Use the service lawfully and only within the access granted to you. Do not attempt unauthorised access, interfere with availability or submit malicious content. Do not share passwords or tokens. Provide only content you are entitled to share, and avoid submitting sensitive personal information.

Customer analytics access depends on current organisation membership and permissions. We may restrict or remove access to protect the service, comply with legal requirements or reflect an organiser’s authorisation decisions.

Organiser materials and third-party apps

Organisers and other rights holders retain their rights in their materials. Availability through the service does not grant permission to republish protected content beyond what applicable law or the rights holder permits. Organisers are responsible for deciding which materials are suitable for publication.

Third-party services, including Google, WorkOS and any chat app you connect, have their own terms and policies. A connected chat app controls its final responses and may combine tool results with other information. Purple Torch cannot guarantee that app’s interpretation or presentation. Our privacy policy describes the current data handling.

Availability and limitations

We may update, limit, suspend or discontinue features, including pilot features. We do not promise uninterrupted availability, error-free answers or a particular outcome. To the extent permitted by applicable law, the service is provided as available without additional warranties. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

Paid services and any service-level or data processing commitments are governed by a separate customer agreement.

Changes and contact

We may update these terms by publishing a revised version with an updated date. Review the current terms when using the service. For questions, access concerns or reports of misuse, contact info@purpletorch.ai.